Superior quality, guaranteed.
Every Extermanix product is backed by our warranty and satisfaction guarantee. If it falls short of our standards, we'll promptly replace it or refund it. Period.
Start a Warranty ClaimOur guarantee, in plain English
Damaged in transit
Crushed boxes, torn packets, bent tubes — send us a photo and your order number, and a replacement ships right away. No return needed.
Defective product
Strips that aren't sticky, boards that won't hold, missing thumbtacks or traps — if it doesn't work the way we built it to, we replace it.
Not satisfied
If you've followed the placement guidance and the product still isn't doing its job, talk to us. We'll troubleshoot with you — and refund you if we can't make it work.
Three steps. Usually one day.
Tell us what happened
Submit a support request, email, or call. Include your Amazon order number and a photo if it's damage-related.
We review — fast
A real person reads your message and replies within one business day with a resolution — not a runaround.
Replacement or refund
We ship a replacement or issue a refund — whichever truly makes it right. In most cases you keep or dispose of the original.
The details
- •Our guarantee covers products purchased new from Extermanix or our authorized listings on Amazon.
- •Please have your order number handy — it's in your Amazon order details and speeds everything up.
- •For damage or defects, a quick photo helps us fix it faster and improve our packaging.
- •Refunds are issued to the original payment method through your original point of purchase.
- •Questions about whether something's covered? Just ask — support@extermanix.com.
Something's not right?
Don't sit on it — we genuinely want to fix it.