Privacy Policy
Last updated: July 17, 2026
This Privacy Policy explains how Extermanix Pest Solutions ("Extermanix," "we," "us") handles information when you visit extermanix.com or reach out to us for support. We keep this simple on purpose: we collect only what we need to help you, and we don't sell your information.
Information we collect
We collect information you choose to give us, and a small amount of technical information that's standard for running a website.
- When you contact us or request a refund or replacement: your name, email address, the product involved, your order number (if you provide it), and the details of your message.
- When you use live chat: the messages you send, and basic session information our chat provider needs to deliver the conversation.
- Automatically: standard server and log information such as your browser type and approximate location, used to keep the site secure and working.
We do not collect payment card details on this website. Purchases of our products are handled by the marketplace where you bought them (for example, Amazon), under that marketplace's own privacy policy.
How we use your information
- To answer your questions and provide product support.
- To process replacement and refund requests.
- To improve our products, packaging, and support.
- To keep the website secure and functioning.
We do not sell or rent your personal information, and we do not use it for third-party advertising.
Service providers
We use a few trusted providers to run the site and support you — including a form-delivery service (to receive your contact and refund requests by email), a live-chat provider, and a website host. These providers process information only to provide their service to us, and cannot use it for their own purposes.
Cookies
We don't use advertising or cross-site tracking cookies. Our live-chat feature may set a cookie so your conversation stays connected as you move around the site. You can block cookies in your browser settings; live chat may not work correctly if you do.
Data retention
We keep support and refund messages only as long as needed to help you and keep proper records, then delete them.
Children
Our website and products are intended for adults. We do not knowingly collect information from children.
Your choices
You can ask us to see, correct, or delete the personal information you've shared with us. Just email support@extermanix.com and we'll take care of it.
Changes to this policy
If we update this policy, we'll change the date at the top of this page.
Contact us
Questions about your privacy? Email support@extermanix.com or call (845) 609-8435, Monday–Friday, 9am–6pm ET.